A knowledge base is only as useful as the articles inside it. With Trupeer, you can save hours on writing knowledge base articles by starting with ready-to-use knowledge base article templates, customizing them with your brand guidelines, and turning text-heavy articles into clear video walkthroughs that customers and employees can actually engage with.

These knowledge base templates give you a structured framework for how-to articles, FAQs, troubleshooting guides and reference articles - all the formats users expect from a modern knowledge base. Combine them with our AI-generated videos and translation into 65+ languages to deliver a consistent self-service experience worldwide.

How to customize this template in Trupeer

Step 1: Open the Templates Section

Go to the Templates section from the main navigation.

Step 2: Select and Open a Template

Click on any template you want to work with to open it.

Step 3: Expand the Template View

If needed, expand the template view to see the full layout and details clearly.

Step 4: Edit the Template

Click on Edit to start modifying the selected template.

Within the editor, you can:

• Add new sections

• Define or update formatting rules

• Add a logo and adjust its position and related settings

Step 5: Save Your Customized Template

After making all necessary changes, click Save to store the updated template as your own.

Step 6: Preview and Fine-Tune the Template

When you want to see how your customized template looks, open the Preview.

From the preview screen, you can continue to make adjustments directly if needed, ensuring the template appears exactly as you want.

With knowledge base article templates you can:

• Save hours on writing: Use proven structures for how-to guides, FAQs and troubleshooting articles.

• Reduce support tickets: Clear articles help users self-serve - cutting support load and freeing up agents for harder issues.

• Stay on-brand: Apply your logo, fonts and colors using Trupeer's brand kit - so every article looks like it belongs to your product.

• Improve findability: Standard structures make articles easier to scan, search and update.

• Localize globally: Translate knowledge base articles into 65+ languages with one click.

• Add video walkthroughs: Pair articles with embedded videos for steps that are hard to explain in text alone.

A great knowledge base saves time for both your users and your support team. Use these templates to make every article clear, consistent and easy to consume.

Frequently Asked Questions

What is a knowledge base article?

A knowledge base article is a self-service document that helps customers or employees find answers to common questions or learn how to perform a task. Common types include how-to guides, FAQs, troubleshooting articles, product overviews and policy documents.

What are the main types of knowledge base articles?

The most common types are: how-to articles (step-by-step instructions), FAQ articles (common questions answered concisely), troubleshooting articles (problem-symptom-solution format), reference articles (definitions, specs, terms) and informational articles (concepts, overviews, best practices).

How do you write a good knowledge base article?

Start with a clear, specific title that matches what users search for. Open with a brief summary of what the article covers. Use short paragraphs, numbered steps and visuals. Avoid jargon. End with related links or next steps. Test the article with actual users to confirm it answers their question.

How do you structure knowledge base articles?

A standard structure includes: title, summary or introduction, prerequisites (if any), step-by-step instructions or content body, visuals where helpful, troubleshooting tips and related articles. Consistent structure across articles makes the whole knowledge base easier to use.

How often should knowledge base articles be updated?

Review high-traffic articles quarterly and lower-traffic articles at least annually. Update immediately when there's a product change, policy update or feedback indicating the article is outdated. Outdated articles erode trust and increase support tickets.