Customer Success Week NYC's main event on September 30th brought hundreds of CS professionals to Convene meaningful conversations and connections. Trupeer brought Gotham City to New York.

Why Batman?

Because CS teams are the Dark Knights of business the heroes their customers deserve. So we created "Gotham's CX Villains" mapping everyday challenges to Batman adversaries:

Key Villains:

• The Joker: 5-hour training sessions that turn into chaos

• Harley Quinn: New features that leave users feeling lost

• Mr. Freeze: Support tickets frozen with no response

• The Riddler: Global customers lost in translation

What Happened:

What started as a playful theme turned into real problem-solving. CS professionals stopped by, smiled at the villains, then shared their actual challenges:

• Struggling to create training content at scale

• Keeping documentation updated across languages

• Onboarding customers quickly without sacrificing quality

• Personalizing content for different roles and regions

100+ relationships captured. Real problems understood. Solutions discussed.

We made superhero T-shirts. We ran out of them 😅. Laptop stickers flew off the table. Turns out CS professionals love Batman references that mirror their daily reality.

Pritish's Fireside Chat with Parul Bhandari

Beyond the booth, Co-Founder Pritish Gupta joined Parul Bhandari for a fireside chat exploring how AI is transforming training, onboarding, and support, and why CS teams need tools that understand context rather than just create content.

To All the CS Heroes:

Keep protecting your customers. Keep fighting the good fight. We see you, and we're building for you.

Event Highlights:

• Main event at Convene, Brookfield Place (September 30, 2025)

• "Gotham's CX Villains" theme resonated with CS professionals

• 100+ meaningful relationships and conversations

• Sold-out T-shirts and laptop stickers

• Fireside chat with Pritish Gupta and Parul Bhandari

• Deep discussions about training, localization, and personalization challenges