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ENGINEERING FIRST
How does the credit consumption work?
Each plan includes a fixed number of AI video minutes per month. Credits are used based on the length of each AI-generated video. Exporting videos does not consume credits. Guide creation is unlimited on all paid plans.
Are credits refreshed every month?
Yes. If your subscription is active, your AI video minutes reset every month based on your plan. Unused credits do not roll over to the next month.
Can I cancel my plan?
Yes, you may cancel your plan at any time by clicking the 'Cancel' button on the pricing page. Upon cancellation, your subscription will end for subsequent months, but you will still be able to use your remaining credits for the current month.
Can I purchase additional credits?
Yes, for custom upgrades or the enterprise plan, please schedule a call with us using the 'Contact us' button under Enterprise plan. Or, drop us an email at hello@trupeer.ai.
Can I change plans after purchase?
Yes. You can easily change your plans after purchase.
Which plan should I purchase for brand customizations or team features?
These features are available exclusively in the enterprise plan. Please schedule a call with us using the 'Contact us' button under Enterprise plan. Or, drop us an email at hello@trupeer.ai.
How do I get rid of watermarks?
To remove the watermark from videos, please subscribe to one of our plans.
How is the Translate feature priced?
Each translation consumes credits just like creating a new AI video. The length of the translated video determines the credit usage. Exporting translated videos is also free.
What should I do if I face issues?
Please reach out to us via the chat option in the app or write to us at hello@trupeer.ai. We are eager to help!
